Respuesta de Amazon: que tengo razón, que lo lamentan pero que no pueden controlar los envíos individualizados. Pasan mi correo al departamento apropiado y que se harán cargo de cualquier incidencia que pudiera suceder.

Hello Martín,

Thank you for contacting Amazon.co.uk.

I'm sorry to hear that you're not satisfied with the service from Royal Mail.

I’m afraid that we don’t have the ability to assign certain carriers to a specific customer or address but we’ll continue working with all of our carriers to drive improvements for our customers.

We take full responsibility for the delivery of our goods from start to finish and take complaints of this nature very seriously. We’ll replace any items lost or damaged during delivery at no extra charge and monitor our carriers very closely.

We realise this incident reflects negatively upon Amazon.co.uk and the feedback you’ve provided will be used in reviewing the service provided by Royal Mail.

However, I have forwarded your message on to the appropriate department who will be glad to review this issue to ensure that this does not happen again in future.

Regarding your order:

I’ve checked your order #026-3593678-?????? and I can confirm that it’s already entered the dispatch process.

If you haven’t received it by November 24, 2011, please let us know by replying to this e-mail and we’ll investigate further. This is the longest we’d ask you to wait and your parcel may well be delivered before then.

Thanks for taking the time to contact us and to bring this to our attention.

I hope this helps and that we’ll see you again soon.

Did I solve your problem?...

Saludos, El Nota.