Esta gente esta mal de la cabeza... llevo esperando 2 pedidos desde el 9 de Noviembre y mirar lo que me envían por correo:

We're writing to confirm that we have processed your refund of EUR 15.99 for the order
below:
War Of The Worlds: Paramount Centenary Edition (Play.com Exclusive Steelbook)This refund should be visible on your statement within three working days. For more information
on how we calculate refunds, please visit our website here.
We hope this is a positive resolution for you. However, if you have any questions or concerns,
then please don't hesitate to contact us here.

Kind Regards
Play.com

Que se supone que ha hecho esta gente? yo no he dado la orden de cancelar nada! mira que llevaba tiempo esperando los pedidos y me salen con esto...