Es que en el primer mensaje me dijieron que tienen que o devolver todo o nada, pero no la funda de carton suelta. Y cuando dije que elegia la opcion de descambiarlo mira lo que me han mandado, a ver si alguno con mucha experiencia de ingles lo sabe, ya que ni al traducirlo con un traductor me a quedao claro.

Hello,

Thank you for writing back to us and letting us know that you'd prefer a replacement for the entire set. I've created the replacement order listed below:

Order Number: 102-4014046-1453003
Shipping Speed: Expedited International Shipping
Estimated Delivery Date: February 25

There's no need to return the defective "Lost: The Complete Fifth Season" you received. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.

The original payment method was charged $46.97 for the replacement order — to expedite its transit through customs — and I also issued a refund for this amount at the same time to the original order.

The refund was issued in your local currency and calculated at the same rate used when you placed your order. The new order was charged in U.S. Dollars.

I hope this helps. We look forward to seeing you again soon.


Que quieren decir con eso, yo al traducirlo entiendo que pone que van a enviar otra y que la mia no hace falta que la devuelva, y despues pone que me reembolsaran los 46.97$.
¿Es asi?

EDIT: al rato me han enviado otro que es lo siguiente:
Greetings from Amazon.com.

We're writing to let you know we processed your refund of EUR33.94 for your Order 002-4335555-2520235.

This refund is for the following item(s):

Item: Lost: The Complete Fifth Season [Blu-ray]
Quantity: 1
ASIN: B001AQMBJQ
Reason for refund: Item not satisfactory

Here's a the breakdown of your refund for this item:

Goodwill Refund: EUR33.94

We'll apply your refund to the following payment method(s):

Visa Credit Card [ending with 7046]: EUR33.94

Refunds typically complete within 10 business days and appear as a credit on your statement.

Entonces que me han regalado la quinta temporada de perdidos por no tener la funda de carton?