Hello XXXXX,
Thank you for getting in touch regarding the order that you have received.
I am sorry that you are not happy with the condition of this item and for any inconvenience that this may cause.
There is never any guarantee that a product will arrive with a cellophane wrapping. All orders are dispatched in the same condition in which they are received from our suppliers and some products will not have this seal.
I can assure you that the product is new and the absence of any wrapping should not concern you.
Thank you for getting in touch, please do not hesitate to let me know if there is anything further I can do to help.
Kindest regards,
Chris
Zavvi.com Customer Service Team