Iniciado por "Amazon Japan
Thank you for writing to us at Amazon.co.jp.
From this November, we have changed our policy of the customs and we assume that additional charges for customs clearance must be borne by the customers even if the customers originally choose International Economy Shipping and we send their orders via International Express Shipping without their permission.
However, only this time, we will refund the customs charges to your credit card so please pay 25 euro to DHL. After you pay the custom, please contact us again from the URL right below.
In addition to our large selection, one of the benefits we try
very hard to offer our customers is convenience, and we have not met your expectations in this case.
Please feel free to e-mail us again if we can be of any further
assistance. I hope that you will continue to consider Amazon.co.jp for your future online shopping needs.