Dear X,

Happy New Year!

We would like to extend to you the offer of a $40.00 partial reimbursement to compensate for the flaws to your box. This discount would be refunded to your card on file. Please confirm if you wish to proceed with the discount at your earliest convenience.

As always, please let me know if you have any further questions or concerns.

Best regards,

Jaclyn Yudkowsky
Customer Service Representative