EU shipping
The double whammy of Brexit and COVID rocking our production + shipping facilities meant that our European collectors had it especially tough in 2021. We can only sincerely apologise - we know how tricky the changes have been and trust us, it's been a huge source of frustration for us too. A massive number of our collectors are based in Europe and we don't take that for granted.
We've heard your complaints about our current EU shipping with FedEx and we're happy to say we have finally found a better solution with Royal Mail! This DDP service should result in a significant amount of savings for EU orders, with shipping estimated to be roughly £6 cheaper per order.
We will be continuing to assess the situation and adapting as much as possible. Please believe us when we say how much our EU customers mean to us and that we truly do join you in your frustration over UK to EU shipping - a lot of it is sadly out of our control, but things are looking brighter!