Hello caren103,
Thanks for contacting us at The Hut.com.
Please do not reply to us at this e-mail address as we will not receive your message. This is an automated response.
For your records, your original query was:
....
One of our customer services advisors has reviewed your query and we are able to confirm the following:
I am sorry that you have received your order damaged
Can you please return it to us using the details below.
We will need the whole item back.
Please send this item recorded due to the price of the item, please forward the cost of the postage to me and i will refund it back to you.
Please return this to us via the address below and we will be happy to send you a replacement or refund.
The Hut
PO Box 237
Guernsey
GY1 3PE
If you could also include a brief covering letter, clearly stating your order number, the reason for return and whether a replacement or refund is required.
Please could you also include your unique returns authorisation number:xxxxx
without this we will not be able to complete your return and this may result in the item being sent back to you.
When returning your item please obtain a proof of postage which is provided free of charge from your local post office. This covers your item on its return to us.
We cannot exchange for an alternative item, we can only do a straight swap.
If you have ordered the item incorrectly we can arrange a refund.
Once you have sent it please allow at least 10 working days for the item to be returned back to us.
Once we have received the item your request will be processed and you will receive a confirmation email to advise you when this has been done.
Unfortunately you are unable to take this back to your local store as we work independently from the stores.
If you have any further questions, please login to Your Account where you will be able to request more information.
We try to make contacting us as easy and convenient as possible and want to answer all your questions fully. Our Frequently Asked Questions may be able to provide you with the answer you are looking for.
Alternatively, you may contact us by telephone on 0870 240 8956 during opening hours which are Monday to Friday: 08.00 - 18.00.
Many Thanks,
Jeanette Latham
The Hut.com Team