Hello,
I'm sorry to hear about the condition in which your "Battlestar Galactica" Blu-ray discs arrived. We make every attempt to package items securely to protect them during shipping, but sometimes damage does occur. We always appreciate customer input on how we can improve our store, and I've forwarded your message to our shipping department.
I've placed a new order for you--here are the details:
Order Number: 104-2762109-6349042
Shipping Speed: Expedited International Shipping
Estimated Delivery Date: Between Mar 25, 2010 and Mar 26, 2010
To ensure your replacement order isn't held up by delays in customs, I created the replacement order with charges and refunded your original order. The charge for this order is $188.81, and the refund is in the same amount. Both the charge and refund will be applied to the credit card used on the original order; the refund will appear in the next 3-5 business days.
Please send the original Disc back to us via an economical air mail method and let us know what your return shipping costs were. Follow the instructions in our Online Returns Center (
http://www.amazon.com/returns) to send your return.
Please visit the following link to provide the information we requested:
http://www.amazon.com/rsvp-mi?c=fqgxehgh3383111092&q=o2r
I hope this solution works for you. We look forward to seeing you again soon.
Did I solve your problem?
If yes, please click here:
http://www.amazon.com/rsvp-y?c=cqgxrhgh3383111093
If no, please click here:
http://www.amazon.com/rsvp-n?c=cqgxrhgh3383111093
Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
To contact us about an unrelated issue, please visit the Help section of our web site.
Best regards,
... resulta que me interesan algunas de Amazon USA (lo que el viento se llevo, 5ª de Perdidos y alguna más) pero no me queda claro si ahora todo lo mandan a traves de Alemania o el paquete me llega de USA y si siempre es por Correo lo digo porque en los últimos paquetes que pedía fuera de Europa me los "birlaron" en Aduanas 
porque eran normales (los certificados no pero siempre me llegan abierto y reprecintados por aduanas 
) y no eran de apenas valor (entre 5-40 €) ni eran cachas "tochas" por lo que me da miedo pedir algo especial y que le pongan las manos encima también 
( 
