Primer pedido con Play
Hola
No se si lo habéis visto en el hilo de Twin Peaks, pero os lo resumo.
El viernes pasado probé a intentar mi primera compra en Play.com, el susodicho pack de Twin Peaks. El lunes veo que me han denegado la orden por problemas en mis datos. El mensaje que aparece en mi status es este.
"Your account has been declined:
This can happen only to new customers and to customers who have recently changed their billing or address information. BEFORE contacting us can you please check the following:
Cardholder address - This should be the address where your Credit Card Bills or Bank Statements are sent to.
That your house number (or name) and postcode are exactly the same as they appear on your Credit Card Bills or Bank Statement.
If you do find a discrepancy then please update your details online so that your order can continue to be processed. If, however, you do not find any discrepancies, contact your credit / debit card issuer to confirm the address they have on file for you.
If you have an queries regarding this, please email us. "
Bien, procedo a poner los datos en mayúsculas y exactamente igual a ver si cuela. Me mandan este mail:
"Dear David Navarro Morales
Thank you for your recent order with Play.com.
Due to some fraudulent activity in similar addresses to yours we have
placed your account on hold and require you to fax your bank statement to
us showing your name and address so that we can approve your account and
process your order as quickly as possible. Please fax this information to
+44 (0)1223 395220 for the attention of Maria.
We apologise for the inconvenience caused to you in this matter and hope
that you understand the need for this security.
Kind Regards
Play"
Oliéndome el percal, intento mandarles un mail preguntando si con el extracto me valdrá, a lo cual me mandan este mail diciendome que les llame por teléfono:
"Hi there
Thank you for your email.
We are extremely sorry to hear that you have been experiencing problems.
We feel that we would be better able to resolve this issue over the phone.
Please can you contact our Customer Service Department on 0845 800 1020 (UK only) or +44 (0)1534 877 595 (outside UK) between the hours of 9.00am to 8.00pm Monday to Friday, and 9.00am to 5.00pm weekends, this will enable us to process you order as quickly as possible.
We will than make every effort to rectify any problems you may be experiencing.
Please accept our apologies for any inconvenience caused to you in this matter, and thank you for your patience and valued custom.
Kind regards
Play"
Supongo que este mail me lo han mandado un poco en plan "venga, llama que lo aclaramos antes", pero en vista a mi bajo inglés, no se si probar a mandar el dichoso fax del cual tanto os he oido hablar al número del segundo mail o es que la cosa es peor y tengo que llamar por teléfono. Venga, que seguro que muchos de vosotros estais ya picardeados con este tema.
O lo que es lo mismo...
AYUDA PLEEEEEEEEASE!!!!
Davo.
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Tu bibliotecario particular
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