Dear XXXXX,
Thank you for contacting eBay in regard to the Iron Man: Legendary Scale Bust (item #190471638153) that you recently purchased. After reviewing your email, I understand that when you received the item it had many flaws in the paint. You would like a partial refund to cover the cost of repairs. I know how frustrating it is when an item arrives and is not what you expected. We are here to make sure this case is resolved.
After reviewing your case, I see that you are interested in a partial refund and would like to keep the item. That's definitely a viable option, but you and your seller would need to come to an agreement. Unfortunately, we do not issue partial refunds because we cannot determine what a fair partial refund would be for an item.
We are, however, able to issue you a full refund for this transaction, if you are willing to return the item to the seller. In order for us to hold the seller accountable and issue a full refund on their behalf, we need to ensure that the item is back in their possession.
Please complete these steps in the next 3 days so we are able to issue you a refund:
1. Go to the Resolution Center and get the seller's return address from the case details page:
http://resolutioncenter.ebay.com
2. Ship the item back to the seller using shipping tracking so we can confirm that the seller received the item. You can use the shipping company of your choice.
3. Return to the Resolution Center and enter the tracking number from the package.
4. After you enter the tracking information, you'll see another page where you'll be asked to confirm that the tracking information is correct. Be sure to click the "Submit" button--otherwise we won't receive your information. You must enter the tracking information in order to receive a refund.
As a courtesy to cover your shipping costs, we're providing you a $10.00 eBay coupon that you can use towards your future eBay purchases.
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